FAQ

Frequently asked questions

Return & Exchange

Return & Exchange Policy


SABKE LIYE EK offers a very flexible Return & Exchange policy. If you are not satisfied with the order, you can easily return/exchange the product using our app or web. However, there are a few basic rules to be eligible:

  • Product has to be in original & unused state
  • Request has to be raised within 7 days of delivery
  • We accept the request if there is a mismatch in quality, size, colour or design or in case an item is missing/wrong in a combo order




When will I receive the refund?


Once the product has been picked up, the refund will be processed. In case of online payment, the refund will be credited in your source account whereas, for COD, it will be credited in your bank account registered with SABKE LIYE EK. PLEASE NOTE: In case you handover an extra/wrong product, the refund will NOT be initiated. Please ensure that you enter the correct quantity at the time of initiating the return request.




Why is my return request getting rejected?


There can be several reasons to get a return request rejected. Some of the possible reason for return request rejection can be:

  • Pin code non-serviceability
  • Wrong product description
  • Wrong image upload




What is the return and exchange policy for bulk orders?


We do not offer returns on bulk orders.

  • You can only initiate a request for exchange in case a wrong product is delivered, like size, color or other issues.
  • We have designed our returns and exchange policy so that our you can benefit from it.
  • It helps establish as a trustworthy and reputed seller in the customer network.
  • We verify return requests very closely and take a strict action against any fraud or non-genuine return cases.
NOTE: Before you place a bulk, we strongly recommend that you place a single order to check the quality of the product. This way you can ensure the product quality first and place the bulk order later.





Track Shipment

Do you ship outside India?


No, Sorry. Currently, we do not ship outside of India.




What happens if a customer does not accept the order at the time of delivery?


In this case, when an end customer doesn't accept the order, the order gets cancelled and returned back to the supplier.




What is the duration of the shipment?


The shipment duration varies depending on the product you have ordered for. If you have ordered for a domestic product, it will be shipped within 2-3 working days and will be delivered within 4-5 working days from the day of dispatch. In the case of international product, it may take up to 10-15 working days to ship the product and will be delivered within next 4-5 working days.




Can I specify or change the delivery date?


No, you cannot change the shipment time or get it delivered on a certain date.




Can I cancel an order after it has been shipped?


No, you cannot cancel an order after it has been shipped. In such a case, you can deny the order at the time of delivery.




Will I be charged if I cancel an order?


No, you will not be charged if you cancel an order.





Make Payments

How do I make a payment using COD?


Currently, we do not have cash on delivery option.




How do I make an online payment?


Here’s how you can make online payment:

  • Add a product to your cart
  • Go to the Cart section
  • Here, you’ll see list of payment options
  • Select 'Online' as the payment mode
  • Enter Shipping and Sender’s address
  • Enter the final customer amount and click on 'PAY NOW'
  • Select an online payment option and pay!




Can I block an order and make payment later?


No, you cannot block an order and make payment later. At SABKE LIYE EK, we regularly update the catalog in order to provide the top, latest products to our customers. So, if you find a product that you like, we strongly recommend that you purchase it right away.




What happens if I make the payment, but the product is out of stock?


This doesn't happen generally, but if this scenario occurs, we will refund the amount whitin 3-5 working days.





COVID & SABKELIYEEK

How do you ensure the safety of parcels when it is in transit?


The safety of parcels in every stage has been ensured. At every hub, thermal scanners have been installed. Our delivery partners take adequate safety measures such as disinfecting surroundings, maintaining a safe distance, use of masks, gloves etc. However, it is always recommended to wash hands with soap and water or use alcohol-based hand sanitizer to clean your hands after receiving any parcel.




How will the delivery happen at hotspots identified in each district?


As long as any area is identified as a hotspot or red zone, the entry and exit at those areas will be prohibited. The same will be applicable for SABKE LIYE EK deliveries. Until the area is marked as safe to enter, we will be unable to deliver products apart from the digital ones.




What measures are you taking to confirm the safety of delivery executives?


The safety of delivery executives has been practised with strict adherence at delivery hubs of SABKE LIYE EK. Here is how we ensure the safety of delivery executives-

  • Thermal scanners are installed in all our delivery hubs
  • Regular training on do’s and don’t are given to the delivery staff.
  • Any staff even with the slightest symptom such as minimal fever or cough are refrained from coming to work.
  • Adequate safety measures such as wearing gloves, masks, use of sanitizers, disinfectants are made mandatory for all the delivery executives.